At Adobe, we believe exceptional customer experiences are built through strong partnerships — and we build those bridges intentionally. As a Product Experience Manager, you’ll help us create consistent, reliable frameworks that connect Adobe Customer Solutions (ACS) teams with our Adobe Experience Cloud Product teams.

ACS includes Customer Engineering (Support), Professional Services (Consulting), Ultimate Success (Technical Account Management, Field Engineering, Support Success Management), and Customer Success. Our Product teams include both Product Engineering and Product Management — and you’ll work across all of them to close the gaps that matter most.

Your mission is to ensure customer pains, workflow friction, and improvement signals flow predictably across the organization. You translate these signals into clear product outcomes and high-quality customer-facing results. This is a strategic, cross-functional role where we rely on you to help the organization respond quickly to systemic issues, align on priorities, and keep teams moving in the same direction.

Together, we’ll design and manage cross-departmental operating programs, build repeatable models, and ensure the right insights reach the right teams at the right time — all supported by a strong, closed-loop feedback process. If you love orchestrating clarity in complex spaces and asking, “How do we make this whole system work better?” — you’ll feel right at home here!

KEY RESPONSIBILITIES

Customer Understanding & Signal Flow

• We build deep empathy for customer workflows, friction points, and success criteria across enterprise journeys — and you’ll help us turn that understanding into action.
• Develop and reinforce a unified approach for collecting, triaging, and routing customer signals in partnership with Support, PS, Success, and field teams.
• Identify emerging themes, gaps, and patterns across break‑fix and feature improvement pathways to guide prioritization.
• Incorporate structured input from Beta participants, internal employees, customer champions, and external collaborators.
   

Execution & Delivery

• Clearly articulate customer and internal workflow issues to Product and Engineering so teams can move quickly and effectively toward resolution.
• Partner with Engineering to ensure customer participation in Beta programs is meaningful and feedback loops remain complete.
• Drive execution rigor across multiple interconnected workstreams and cross-functional groups.
• Lead change management for new releases to ensure smooth internal and external adoption.
• Define success metrics, monitor performance post-launch, and highlight customer impact.
• Provide crisp, data-driven updates on progress, risks, issues, and mitigation strategies.
   

Collaborator Management

• We depend on you to build bridges — strengthening alignment across Product, Engineering, Support, Professional Services, Customer Success, GTM, and Operations.
• Communicate roadmap implications, prioritization tradeoffs, and program status with clarity and consistency.
• Serve as the single point of accountability for the health, visibility, and end-to-end execution of assigned programs.
• Support leadership in pre-alignment conversations, ensuring regional and global teams stay informed and engaged.
   

Measurement & Continuous Improvement

• Use data to diagnose issues, assess workflow health, and identify opportunities for improvement across teams.
• Implement tools, automation, and AI to boost efficiency, predictability, and transparency.
• Identify ways to standardize, scale, and operationalize repeatable operating models across ACS and Product teams.
• Lead retrospectives and translate findings into stronger processes and more impactful customer experiences!
   

WHAT YOU NEED TO SUCCEED

Required Qualifications

• 10+ years in Product, Program, or Project Management supporting enterprise-scale, customer-facing solutions.
• Demonstrated success leading large, cross-functional, matrixed programs.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills, including executive-level storytelling.
• Experience with program and workflow tools (e.g., Jira, ADO, Asana, Smartsheet, Confluence, Workfront).
• Proven ability to influence senior leaders and drive customer experience improvements.
• Dedicated, adaptable, and comfortable navigating ambiguity and change.
   

Preferred Qualifications

• Experience in SaaS, Cloud, platform architecture, or enterprise technology environments.
• Familiarity with Agile, Scrum, or hybrid delivery models.
• Background in operational excellence, GTM readiness, or scaled program operations.
• Ability to influence without authority and build alignment across diverse teams.
• Knowledge of Adobe Digital Marketing solutions, especially their application and integration within enterprise environment

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $148,100 -- $282,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

In California, the pay range for this position is $194,800 - $282,100

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.