Software Engineering MTS, Salesforce

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Software Engineering MTS, Salesforce

Office hybrid in New York, NY

The ITSM Engineering team within the Digital Enterprise Technology (DET) organization is looking for a full-stack Member of Technical Staff (MTS) to join our development team. Our team is dedicated to delivering Salesforce on Salesforce solutions to drive and promote innovation, enhance the productivity of IT within Salesforce, and empower employees globally. We act as "Customer Zero," demonstrating what is possible with Salesforce technology at scale by leading business outcomes that fuel growth.

 

Responsibilities:

• Write clean, maintainable code and take ownership of the development lifecycle, including writing high-quality solutions, and performing rigorous code reviews

• Contribute to the design, development and testing of our internal IT Salesforce implementation, utilizing Agentforce IT Service, Service Cloud, and Data 360

• Design and implement ITSM business processes leveraging the Salesforce AITS platform

• You will build, enhance, monitor and maintain necessary test automation infrastructure to support this effort

• You will evaluate the performance of Agentic IT solutions, and ensure defined quality standards are met

• Collaborate with development scrum teams, product management, and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and support of our services and applications

• Contribute to the creation of user stories and help organize work so it can be forecasted and delivered effectively within the Agile lifecycle.

• Maintain and update system and solution documentation and Salesforce policies/procedures

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

 

Required Skills:

• 5-7 years experience developing and supporting Salesforce platform implementations aligned to a Service or IT business unit 

• A related technical degree required

• Strong working knowledge of APEX (classes, triggers, and web services), Flows, Salesforce APIs, JSON, REST API’s, SOAP, SOQL, LWC, Salesforce platform, Communities

• Hands-on experience with Service Cloud implementation(s) and common Salesforce objects and features such as Case, Entitlements, Knowledge, Field Service, Omni-Channel, Messaging, Voice, Analytics, Slack, and Service Portals

• Strong understanding of Source Control Management systems (ex. Git, Bitbucket), and modern CI/CD practices

• Proficient in writing clear and concise technical documentation

• Excellent written and verbal communication skills with outstanding attention to detail, and the ability to provide technical documentation, communicate status and risk to stakeholders

• Experience in Agile/Scrum and the ability to estimate, design, build, unit test and deploy Salesforce solutions

• Solid understanding of object oriented programming principles, and practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

 

Desired Skills:

• Master's degree in relevant business or technical discipline

• Must be certified with Certified Platform Developer I, Platform App Builder and  Salesforce Certified Platform Administrator

• Experience working with Agentforce applications, and Agentforce implementation(s)

• Experience working with Slack and Slack Integrations

• Experience working with MuleSoft and Data 360

• Good knowledge of ITIL Service concepts including Incident and Problem Management

• Strong understanding of proper AI utilization, and concepts such as MCP

• DevOps experience in deployment pipeline automation and configuration

• Participate in product and feature design with technical staff members, business systems analysts and product managers

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.